blankpaperThe details
Cancellation and refunds
Last updated: 10 September 2026
Try it with confidence
Request a full refund within 14 days of your first subscription payment or a one-time collection purchase if it is not right for you. Email support@blankpaper.dev from your account email with your payment reference. A short explanation helps us improve, but is not required for this 14-day refund.
Subscription renewals
Cancel at any time through account billing or contact support to stop future renewals. Your paid features remain available until the paid period ends. If you forgot to cancel, contact us within 7 days of a renewal for a full refund of that renewal. Outside these windows, we do not routinely prorate unused subscription time, but will review problems with access or service on their merits.
Duplicate charges and access problems
Tell us if you were charged twice, paid but did not receive access, or purchased content that is materially different from its description. We will investigate and either restore the promised access or refund the affected payment. These remedies are not limited by the change-of-mind windows above.
Refund timing
We aim to respond within 2 business days and initiate approved refunds within 5 business days. Refunds go to the original payment method. Banks and payment providers usually take a further 5–10 business days to show the credit; timing can vary. Contact us if it has not arrived so we can trace it with the provider.
After a refund
A refunded subscription or collection purchase no longer provides its paid access. Your account can continue using free features. Downloaded collection files must not be redistributed or resold. This policy does not limit any cancellation, refund, or other rights you have under applicable consumer law.